Careers

At Citcon, we develop innovative financial services infrastructure. Our aim is to make it easier and safer to process rapidly growing alternative payment methods used by mobile-first, younger generations worldwide. We’re a team of bright, driven, and ambitious people, all working together to build the future of payments. We strive to help merchants of all sizes accept payments with ease and grow faster. At Citcon, you will have the unique opportunity to always have more to learn and room to grow. Ready to grow with us?

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Director of Wallet Partnership

Industry

Fintech

Location

USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.

Responsibilities

    • Identify, reach out, negotiate and sign new payment funding source partners on a global basis to help Citcon continue expanding its payment selections offered to its global merchants for both online and in-store payments
    • Identify new areas of business opportunities with existing payment funding source partners
    • Relationship management with partners to ensure collaboration between partner and Citcon’s across different functions, and drive Citcon’s business and product priorities
    • Drive product strategy, business strategy for the new payment methods
    • Lead the end to end commercialization of a new payment method, from partnership signing, product integration and pilot merchants acquisition

Requirements

    • Motivated and Passionate about Fin-tech/Payment industry and Startups
    • Familiar with payment products and payment ecosystem downstream and upstream players
    • Familiar with merchants’ user cases for payments (both online E-commerce and In-store payments)
    • 5+ Years experience in Payment or Financial Services Industry in Partnership, Business Development or Product role
    • Self-starter who can take initiatives to drive projects forward and work with cross-functional teams
    • Result-oriented and get it done mentality, can think outside of the box when facing dilemma and challenging business situations
    • Business acumen with strong negotiation skills, perseverance and comfortable handling tough situations with both external business partners and internal stakeholders
    • MBA preferred by not required

To apply, please submit your application to: hr@citcon-inc.com

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Director – Sales Solution/Enablement

Industry

Fintech

Location

Canada, USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
Citcon is on a hyper growth trajectory. To enable our company to scale to the next level, we are looking for a motivated self-starter to lead our sales solution/enablement function, setting up the vision and execution plan to drive our sales productivity and excellence.

As the leader for the Sales Solution/Enablement function, you will:

    • Proactively working with the extended sales team to identify the learning needs at various stages to increase sales efficiency, expertise, and impact.
    • Collaborate with the multi-functional team to source and build educational programs around onboarding, and continuous learning.
    • Develop go-to-market collateral including battle-cards, vertical/solution decks, partner training sales sheets, etc.
    • Build a central sales asset repository to enable knowledge sharing and effective self-education around our strategy, value pitch and product specs.
    • Build scalable training solutions to include sales fundamentals, prospecting, pipeline generation and management, sales tools and processes.
    • Determine KPIs and manage all programs end-to-end to ensure best-in-class sales collateral and training results across sales.

Qualifications

    • 5+ years of experience in developing high quality sales content and building successful training programs
    • Ability to work cross-functionally with subject matter experts
    • Strong business acumen and project management skills
    • Ability to see the big-picture while also being hands-on and in the detailsStrong executive presence.
    • Comfortable to speak in front of senior audiences
    • High degree of ownership and strong problem solver
    • A high threshold for navigating ambiguity and building scalable solutions
    • Prior experience in a fast-moving startup or payment industry preferred
    • Product marketing or sales enablement experience highly desirable
    • Bachelor degree required. MBA highly preferred

To apply, please submit your application to: hr@citcon-inc.com

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Business Strategy Manager/Director

Industry

Fintech

Location

USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
The business strategy and operations team at Citcon is both small and mighty. We partner closely with different functions and our leadership team to identify areas of opportunities to drive short-term and long-term growth. We are both the strategist and the doer. Simply put – We make things happen!

As part of this strategic team, you will:

    • Define vertical strategies/framework for Citcon, including the overall opportunities, competitive landscape, customer pain points, partner ecosystem, etc.
    • Assess Citcon’s global expansion priorities, business requirements and strategies. Methodically develop country/region-based launch plans.
    • Help propose and rationalize where to deploy Citcon’s resources to maximize our short-term and long-term growth potential.
    • Own evaluation and implementation of sales systems and tools, working closely with internal stakeholders to enable automation and data accuracy.
    • Collaborate with cross-functional teams to drive sales efficiency and productivity. Identify areas of opportunity and provide actionable recommendations.
    • Develop monthly, quarterly operational metrics to help spot trends and patterns, enabling the leadership team to make data-driven decisions.
    • Assist company’s financial/HC planning and reporting. Develop board level materials to adequately inform the board about Citcon’s strategy and business results.

Qualifications

    • 5+ years of experience in a strategy or operations role or management consulting
    • Prior experience in a fast-moving startup or payment industry highly preferred
    • Strong business acumen and project management skills
    • Ability to see the big-picture while also being hands-on and in the details
    • Strong executive presence. Comfortable to speak in front of senior audiences
    • Demonstrated ability to provide business insights from complex data sets
    • Ability to work in a cross-functional environment and influence stakeholdersHigh degree of ownership and strong problem solver
    • Bachelor degree required. MBA highly preferred

To apply, please submit your application to: hr@citcon-inc.com

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General Manager of South East Asia

Industry

Fintech

Location

South East Asia

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
General Manager of South East Asia plays the leadership role of CITCON’s business in the region including Singapore, India, Thailand, Philippines, Indonesia, Malaysia.  The role reports directly to CITCON’s COO and President.

Responsibilities

    • Own P&L of SEA Business Unit and achieve annual corporate targets
    • Develop and execute Go-To-Market strategy, including business development, client growth management and sales operationsIdentify, develop and engage critical funding source partnership in Singapore, Indonesia, Malaysia, India etc., by working with the global funding source partnership team.
    • Hire and build a strong local cross functional team to drive its business growthSet up CITCON’s business entity and secure relevant regulatory license.
    • Identify, develop and engage critical technology acceptance and banking partnerships to support its Go-To-Market strategy
    • Work closely with corporate headquarter for finance and HR management in local region

To apply, please submit your application to: hr@citcon-inc.com

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General Manager of Japan

Industry

Fintech

Location

Japan

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
General Manager of Japan plays the leadership role of CITCON’s business in the region.  The role reports directly to CITCON’s COO and President.

Responsibilities

    • Own P&L of Japan Business Unit and achieve annual corporate targets
    • Develop and execute Go-To-Market strategy, including business development, client growth management and sales operationsIdentify, develop and engage critical funding source partnership in Japan, Korea and Taiwan by working with global funding source partnership team.
    • Hire and build a strong local cross functional team to drive its business growth
    • Set up CITCON’s business entity and secure relevant regulatory license.
    • Identify, develop and engage critical technology acceptance and banking partnerships to support its Go-To-Market strategy
    • Work closely with corporate headquarter for finance and HR management in local region

Required Experiences and Skills

    • 10+ years of payments or relevant industry experience focused on the merchant acquiring and processing sectors of the business in Japan
    • 5+ years in leadership role with strong experience in business development and operations
    • Deep understanding of payment industry technical ecology and companies who operate in the space or are potential new entrants
    • Self-motivated, proactive problem solver, strong capability to operate independently, fast learner and result-driven
    • Efficient communicator and strong team player
    • Demonstrated ability to be able to wear multiple hats and passionate about “start-up”

Additional Considerations

    • Knowledge of global payment environment not just Japan
    • Payment experience in both Credit Cards and alternative payment methods
    • Past experience with both startups and established companies

To apply, please submit your application to: hr@citcon-inc.com

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General Manager of Europe

Industry

Fintech

Location

Europe

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
General Manager of Europe plays the leadership role of CITCON’s business in the region including UK, France, Italy and other major European markets.  The role reports directly to CITCON’s COO and President.

Responsibilities

    • Own P&L of European Business Unit and achieve annual corporate targets
    • Develop and execute Go-To-Market strategy, including business development, client growth management and sales operations
    • Hire and build a strong local cross functional team to drive its business growth
    • Set up CITCON’s business entity and secure relevant regulatory license
    • Identify, develop and engage critical technology acceptance and banking partnerships to support its Go-To-Market strategy
    • Work closely with corporate jeadquarter for finance and HR management in European regions

Required Experiences and Skills

    • 10+ years of payments or relevant industry experience focused on the merchant acquiring and processing sectors of the business in Europe
    • 5+ years in leadership role with strong experience in business development and operations
    • Deep understanding of payment industry technical ecology and companies who operate in the space or are potential new entrants
    • Self-motivated, proactive problem solver, strong capability to operate independently, fast learner and result-driven
    • Efficient communicator and strong team player
    • Demonstrated ability to be able to wear multiple hats and passionate about “start-up”

Additional Considerations

    • Knowledge of global payment environment not just Europe
    • Payment experience in both Credit Cards and alternative payment methods
    • Past experience with both startups and established companies

To apply, please submit your application to: hr@citcon-inc.com

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E-commerce Sales Director / Sr Director

Industry

Fintech

Location

USA

Job Type

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
E-commerce Sales Director / Sr Director is the sales leader of B2B vertical for CITCON.  This position reports to Online BU Head.

Responsibilities

    • Work with BU Head to create and execute the online sales strategy to achieve growth plan for B2B verticalIdentify, prioritize and develop a target list for business development.
    • Create leads via direct or indirect outreach by working closely with cross functional teams
    • Negotiate and sign the contract with clients to meet sales quota
    • Support account manager and cross functional team including implementation, merchant technology etc. to launch the signed account
    • Pitch to C-level executives (CFO, CIO, CTO) and convert sales leads
    • Provide weekly report to senior leadership for sales operation KPIs
    • Planning and executing the sales strategy to penetrate into new markets & verticals
    • Work with Operations & Customer Success team to maintain a good relationship with key accounts
    • Package based on fix+commissions

Qualifications

    • >7 years’ experience in Enterprise Sales, including contract negotiation and review
    • Strong solution sales experience and consultative selling experience preferred
    • Self starter and strong problem solving skills
    • Strong knowledge of the payment industry and its needs, process, and habits
    • Experience in online B2B payment is a strong plus
    • A proven track record of delivering sales results in an integrated cross-channel environment
    • Passionate about FinTech
    • Strong verbal and written communication skills required, including contract legal language
    • Can work in a fast-paced environment and deal with ambiguity and stress and stay cool
    • Four-year bachelor or above Majored in Business, Marketing, Retail business or related field

Additional Considerations

    • Payment experience in both Credit Cards and alternative payment methods
    • Past experience with both startups and established companies

To apply, please submit your application to: hr@citcon-inc.com

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Director, Partnerships

Industry

Fintech

Location

USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.

Responsibilities

    • Establish partnerships with companies in the payments industry including ISVs, POS Solutions providers, ISOs, financial institutions and gateways
    • Enable partners as both technology integrators and referral sources to drive incremental revenue to Citcon
    • Manage projects related to implementation of the partner and ongoing opportunities to extend the relationship
    • Identify and prioritize partnership targets among top verticals
    • Continue driving partnership engagement to generate leads

Required Experiences and Skills

    • 10+ years of payments industry experience focused on the merchant acquiring and processing sectors of the business
    • 5+ years developing partnerships including sales and partner engagement
    • Demonstrated expertise negotiating contracts including development of new legal forms
    • Deep understanding of payment industry technical ecology and companies who operate in the space or are potential new entrants
    • MBA preferred
    • Ability to operate independently
    • Strong negotiating skills
    • Self-motivated and proactive problem solver
    • Fast learner and result-driven
    • Efficient communicator and good team player
    • Demonstrated ability to be able to operate in many capacities from sales to technical consultant to project manager

Additional Considerations

    • Knowledge of global payment environment not just US
    • Expertise of payment industry economics and related terms (MDR, interchange, acquirer vs. processor, etc.)
    • Ideal candidate would have extensive industry contacts to help drive new partner acquisition
    • Ideal candidate would have experience working at an acquirer or payment network

To apply, please submit your application to: hr@citcon-inc.com

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Head of HR

Industry

Fintech

Location

USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
With continued growth, Citcon is looking for a Head of HR to ensure we are getting the right people and the Citcon team is realizing its full potential. You will partner with the executive team to build a positive collaborative culture through strategy, organizational design, compensation practices, training & development, and talent acquisition.
You should be able to execute programs but also think strategically about how to grow a well-functioning company.
This HR leader will report to the CEO.

Responsibilities

    • Work with the executive team, leaders, and employees to provide HR guidance and direction to improve work relationships, build morale, increase productivity and retention
    • Oversee talent acquisition strategy, facilitate talent acquisition activities
    • Own the entire employee experience from onboarding to offboarding
    • Develop and administer HR policies for compliance and scale
    • Manage a performance development process with clear goals, feedback and development paths
    • Develop and deliver appropriate training and development programs aligned with workforce design and planning
    • Manage employee compensation and benefits programs
    • Ensure our distributed offices and remote workers encourage connection and fosters inclusion and belonging for employees and that all practices are thoughtful for a distributed team
    • Track company pulse, analyze trends and metrics and share insights of opportunities with the leadership team
    • Provide advice, feedback and coaching, mediating between team members, and looking for opportunities for development

Qualifications

    • 8+ years of people leadership experience with progression of increasing responsibility, ideally in 200+ headcount technology companies
    • Relationship-building skills to effectively support the team and build trust up, down, and across the organization
    • Experience serving as a senior advisor to leadership on people related matters to ensure the company has the talent, processes/systems, and policies necessary to support our strategic and financial goals.
    • Familiarity and ability to instill process in fast-paced, fluid environments
    • Demonstrated track record in developing training and development programs
    • Knowledge of multi-state labor law/legislation and a full understanding of HR best practices
    • Experience in compensation, HR employee relations, employee engagement and retention strategies
    • Experience with organizational design and leveling
    • Exposure to a variety of people platforms
    • Outstanding communication and writing skills
    • BA, with bonus point for a degree in industrial and organizational psychology, behavioral psychology or equivalent

To apply, please submit your application to: hr@citcon-inc.com

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VP of Finance / Controller

Industry

Fintech

Location

USA

Job Type

Full Time

Headquartered in Silicon Valley, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others.
Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services anywhere, anytime.
As Corporate Controller, you will serve as a financial expert for our company. This involves handling a variety of general to complex accounting functions, providing analytical support, and supervising staff.

Responsibilities

    • Manage all accounting operations including Billing, Accounts Receivable & Payable, Payroll, General Ledger, Revenue Recognition, Taxes, Investments.
    • Establish, implement and maintain internal control and safeguards for receipt of revenue, costs, project budgets and actual expenditures.
    • Provide daily and/or weekly analysis, give feedback by reporting on operational performance as it relates to the business activities including monitoring margins, variances.
    • Develop annual budgeting and planning process; administer and review all financial plans and compare to actual results with a view to identify, explain and correct variances as appropriate.
    • Manage month-end, quarter-end, and annual close processes, including the development of close procedures that ensure timely and accurate consolidated financial results in accordance with US GAAP rules.
    • Manage staff with a commitment to recruit, mentor, train and retain a diverse team; the foresight and ability to delegate accordingly.
    • Manage business and regulatory licenses and taxes, including corporate tax, sales and use taxes.
    • Develop policies related to financial and operational management including the general ledger, cash management, revenue recognition, accounts payable, allocations, payroll, financial reporting, investments and budget
    • Coordinate all audit activity
    • Investigate significant trends/variances in financial data

Qualifications

    • Bachelor’s degree in Accounting, Master desired, CPA desired
    • Minimum of 10 years of relevant professional experience including managing multiple entities, with strong accounting and industry knowledge preferred
    • Experience with software financials and revenue recognition
    • Command of Quickbooks Online
    • Technology savvy with experience securing and overseeing software installations and managing relationships with software vendors; advanced knowledge of accounting and reporting software.
    • Experienced manager able to lead, mentor and motivate others
    • Exceptional teamwork, leadership and interpersonal skills with proven ability to work effectively across all levels of an organization
    • Ability and desire to translate complex financial concepts to individuals at all levels including finance and non-finance managers.
    • High personal integrity and strong work ethic. Excellent writing/documentation skills
    • Ability to provide strategic direction and exercise latitude in a changing, fast-paced environment
    • Must be able to work under pressure and meet tight deadlines
    • Experience with payment industry preferred

To apply, please submit your application to: hr@citcon-inc.com

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Sr. Sales Manager – eCommerce

Industry

Fintech

Location

USA

Job Type

Full Time

Responsibilities

  • Reporting to Online BU Head, the new employee will have the following responsibilities:
  • Work with BU Head to create and execute the online sales strategy to achieve growth plan
  • Create leads among online BU via direct or indirect outreach
  • Negotiate and sign the contract with clients to meet sales quota
  • Work with cross functional team including implementation, merchant technology etc. to launch the signed account
  • Pitch to C-level executives (CFO, CIO, CTO) and convert sales leads
  • Provide weekly report to senior leadership for sales operation KPIs
  • Planning and executing the sales strategy to penetrate into new markets & verticals
  • Work with Operations & Customer Success team to maintain a good relationship with key accounts
  • Package based on fix+bonus

Qualifications

  • >5 years’ experience in Sales, including contract negotiation and review
  • Strong knowledge of the payment industry and its needs, process, and habits
  • Prior business development experience is a must
  • Experience in online payment is a strong plus
  • A proven track record of delivering sales results in an integrated cross-channel environment
  • Four-year bachelor or above Majored in Business, Marketing, Retail business or related field
  • Passionate about FinTech, payment, internet business, and familiar with market trends
  • Strong verbal and written communication skills required, including contract legal language
  • Can work in a fast-paced environment and deal with ambiguity and stress and stay cool

To apply, please submit your application to: hr@citcon-inc.com

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Business Strategy Analyst

Industry

Fintech

Location

USA

Job Type

Full Time

The business strategy and operations team at Citcon is both small and mighty. We partner closely with different functions and our leadership team to identify areas of opportunities to drive short-term and long-term growth. We are both the strategist and the doer. Simply put – We make things happen!

As part of this strategic team, you will:

  • Define vertical strategies/framework for Citcon, including the overall opportunities, competitive landscape, customer pain points, partner ecosystem, etc.
  • Help propose and rationalize where to deploy Citcon’s resources to maximize our short-term and long-term growth potential.
  • Develop internal and external facing collateral that would clearly articulate Citcon’s value proposition and accelerate merchant adoption.
  • Own evaluation and implementation of sales systems and tools, working closely with internal stakeholders to enable automation and data accuracy. Collaborate with cross-functional teams to drive sales efficiency and productivity.
  • Identify areas of opportunity and provide actionable recommendations.
  • Develop monthly, quarterly operational metrics to help spot trends and patterns, enabling the leadership team to make informed decisions.

Qualifications

  • 5+ years of experience in a strategy or operations role or management consulting
  • Prior experience in a fast-moving startup or payment industry highly preferred
  • Strong business acumen and project management skills
  • Ability to see the big-picture while also being hands-on and in the detailsStrong executive presence.
  • Comfortable to speak in front of senior audiences
  • Demonstrated ability to provide business insights from complex data sets
  • Ability to work in a cross-functional environment and influence stakeholders
  • High degree of ownership and strong problem solver
  • Bachelor degree required. MBA highly preferred

To apply, please submit your application to: hr@citcon-inc.com

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Director, Partnerships

Industry

Fintech

Location

USA

Job Type

Full Time

Responsibilities

  • Establish partnerships with companies in the payments industry including ISVs, POS Solutions providers, ISOs, financial institutions and gateways
  • Enable partners as both technology integrators and referral sources to drive incremental revenue to Citcon
  • Manage projects related to implementation of the partner and ongoing opportunities to extend the relationship
  • Identify and prioritize partnership targets among top verticals
  • Continue driving partnership engagement to generate leads

Required Experiences and Skills

  • 10+ years of payments industry experience focused on the merchant acquiring and processing sectors of the business
  • 5+ years developing partnerships including sales and partner engagement
  • Demonstrated expertise negotiating contracts including development of new legal forms
  • Deep understanding of payment industry technical ecology and companies who operate in the space or are potential new entrants
  • MBA preferred
  • Ability to operate independently
  • Strong negotiating skills
  • Self-motivated and proactive problem solver
  • Fast learner and result-driven
  • Efficient communicator and good team player
  • Demonstrated ability to be able to operate in many capacities from sales to technical consultant to project manager

Additional Considerations

  • Knowledge of global payment environment not just US
  • Expertise of payment industry economics and related terms (MDR, interchange, acquirer vs. processor, etc.)
  • Ideal candidate would have extensive industry contacts to help drive new partner acquisition
  • Ideal candidate would have experience working at an acquirer or payment network

 

To apply, please submit your application to: hr@citcon-inc.com

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Account Growth Manager

Industry

Fintech

Location

USA

Job Type

Full Time

Account Growth team is the core team to drive Citcon continuously high growth. As clients agreed to partner with Citcon to enable payment services, Account Manager will be leading the effort of implementation, by coordinating with cross-functional teams internally and externally. As the client’s payment is live, the Account Manager will be shifting focus to drive the business growth by leveraging the resources/marketing campaign from digital wallets. Meanwhile, during the day-to-day interaction with client, Account Manager can spot the potential opportunities to enable more our payment service or provide integrated solutions to drive more payment efficiency and conversion and lower the cost for clients.

Key Areas Of Responsibility

  • The main point of contact for our enterprise clients, and responsible for their overall business performance.
  • Act as the project leader to coordinate internal teams (Product, Merchant Tech, and Operations) and client cross-function team (retail, IT, operation, marketing, and finance etc.) to ensure the on-time payment enablement.
  • Analyze client’s business performance to identify the growth opportunities and present recommendation to internal/external stakeholders. Conduct quarterly and annual business review with enterprise clients.
  • Identify potential upsell opportunities of enabling integrated solutions and/or more digital payment methods.
  • Leverage the partnership with the marketing team of digital wallets to develop/execute marketing program to drive client’s business growth.

Basic Requirements

  • Minimum of 3 years of relevant experience in client management or client success.
  • Prior experience working with clients in the CPG, retail, or e-commerce industry.
  • Ability to perform market visit and/or travel as needed.
  • Flexibility to work cross time-zones.

Preferred Qualifications

  • Master degree or equivalent, MBA preferred.
  • Strong business acumen and familiarity with the digital wallets and Chinese mobile payment industry.
  • The ability to act as a daily client contact and to be responsible for client-related operation management, and business growth advisory.
  • Demonstrates excellent writing, and presentation-development skills; project management skills; and consultative skills (including effective questions, critical thinking, and client management).
  • Strong potentials and/or experience for enterprise level account management.
  • Based in US, New York City, Bay Area, or Los Angeles preferred.

To apply, please submit your application to: hr@citcon-inc.com

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Director of Lead Generation

Industry

Fintech

Location

Santa Clara

Job Type

Full Time

Job Title: Director of Lead Generation

Industry: Fintech

Location: Santa Clara

Job Type: Full-time, Permanent

Job Description

Reporting to VP of Marketing or COO & President, the new employee will have the following responsibilities:

  • Lead our demand and lead generation planning efforts, including the overall strategy, producing new and nurtured lead generation goals and forecasts, setting the budget spend priorities, and measuring overall results against plans
  • Develop campaign strategies that leverage the full scope of marketing programs, including online, tradeshow and events, email nurturing programs, telemarketing, advertising, and more
  • Work with the marketing communication team to develop targeted content assets
  • Manage the lead qualification process using predictive lead scoring and refine end-to-end campaign and lead management processes
  • Own the conceptualization of demand creation, nurturing, and scoring strategy (explicit and implicit scoring techniques to prioritize leads for the sales teams)
  • Systematically monitor and analyze performance against lead and other marketing goals and over past performance and continually drive Marketing ROI to optimize the program and ongoing growth, looking for areas for additional investment in time and money
  • Provide a weekly report to VP and senior leadership for KPIs, work with the leadership team to define demand generation strategy
  • Package based on fix+bonus

Qualifications

  • 5+ years’ experience in leads and demand generation for B2B business
  • Strong strategic thinking, tying lead generation activities to overall company go-to-market strategy
  • Prior demand generation experience targeting mid-market/enterprise companies in FinTech, the software or SAAS industries
  • Strong business and marketing acumen and results-oriented
  • Familiar with Ansible or Shell script
  • Highly knowledgeable about marketing automation systems
  • Experience partnering with Sales on pipeline development (e.g. Salesforce, Pipedrive, etc.)
  • Highly self-motivated contributor with a proven track record of results
  • Personal drive to push your career forward If you’re an experienced marketer on your way up, creative, analytical, detail-oriented, and comfortable working in a fast-paced environment, we’d love to talk to you.
  • Four-year Bachelor or Master’s Degree. Majored in Business, Marketing, Retail business or related field
  • Can work in a fast-paced environment and deal with ambiguity and stress and stay cool

To apply, please submit your application to: hr@citcon-inc.com

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A Great Company Needs Great People

Headquartered in Silicon Valley – with locations in Santa Clara, New York, Los Angeles, Toronto, Vancouver, London, Beijing, and Hangzhou, Citcon provides in-store, online, and mobile payment solutions for thousands of the biggest brands worldwide including Nordstrom, Samsonite, Macy’s, MGM Resorts, Bloomingdale’s, Hyatt, L’Oréal, and many others. 

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Blazing a Trail Worldwide

Citcon began as the first authorized US merchant acquirer for WeChat Pay and Alipay — two of the most popular mobile wallet providers in China. Today, we connect more than 100 global wallet providers, including PayPal and Venmo, reaching over 2 billion mobile wallet users worldwide.

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Facilitating FinTech for All

Our platform helps more than 10,000 global merchants securely process millions of payment transactions daily. In essence, Citcon is a leading payment gateway solution that helps consumers pay for their products and services quickly and easily anywhere, anytime.

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