Code of Conduct
Citcon, Inc is committed to adhering to the Code of Conduct for the Credit and Debit Card industry in Canada set by the Financial Consumer Agency of Canada.
For more information about the Code of Conduct, visit the Financial Consumer Agency of Canada at: Financial Consumer Agency of Canada
How to Resolve Your Complaint
Citcon has an established process for managing potential violations of the Code of Conduct. If you have concerns about our conduct regarding a particular element of the Code of Conduct, please follow the steps below.
Be certain to include the following details in the complaint form (as applicable), to assist us in
reviewing/resolving your complaint:
- Which element from Code of Conduct you are reporting as having been violated.
- A detailed summary/timeline of your concerns and actions
- The date the specific incident/violation occurred
Please note that Citcon Inc. may request copies of supporting documentation (i.e. agreements,
statements, correspondence from acquirer) necessary to resolve your complaint.
What to Expect After Registering a Complaint:
Once the completed complaint form is submitted, you can expect:
If we cannot provide a response within 90 days, you will be informed of the delay, reason for
the delay, and the expected date that a final decision can be rendered.
Merchants can also contact:
Financial Consumer Agency of Canada (FCAC)