Privacy Policy
Last Updated: 2024-03-05
CITCON USA LLC. (“Citcon,” "Company," “we,”) respects your privacy and is committed to protecting it through our compliance with this policy.
Scope
This privacy policy covers individuals who have a business partner relationship with Citcon, such as vendors, corporates, and platforms, when they are using our Service, and also individuals who interact with us in a non-business context, such as browsing our Website at https://citcon.com on their own time (Collectively “Services”)
For the individuals described above, this notice explains how we collect, use, and share information from your use of our Services.
Please note that this policy does not apply to information collected through any other website operated by any third party. Additionally, any third-party application or content (including advertisements) that may link to or be accessible from this website is also not covered by this policy. This policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
Please carefully review our policy to understand how we handle your information and our corresponding practices. If you do not agree with our policies, you have the option not to use our website. By accessing or using our website, you are indicating your agreement to this privacy policy. If you still have any questions or concerns, please contact us at privacy@citcon-inc.com
We collect personal information in several ways depending on how you interact with us — whether as a business partner, merchant, or visitor to our website. The sections below describe the types of information we collect and the circumstances under which we collect it.
We collect information you provide when you interact with our Website. We collect information about you, including:
When you apply or sign up for a Citcon account: We may collect Identification Information to assign you a merchant account, such as your name, email address, mailing address, phone number, photograph, birthdate, passport, driver’s license, Social Security, taxpayer identification, or other information as required to on-board you and meet applicable legal requirements. We might also gather financial information, including bank account and card numbers, to process payments based on your request. We might also collect your tax Information, including withholding allowances and tax filing status. Some other Information we may collect consists of historical, contact, demographic information, or other details based on fraud and risk assessments.
When you upload or send information through our Services: After successfully registering as a merchant, you will be asked to provide Products and Services Information about the products and services you sell, including inventory, pricing, and other data. We might gather business-related information about your business, such as appointment schedules and contact data. Compliance information, some of which is required to meet applicable laws and regulations like anti-money laundering laws, will also be part of our collection process. Additionally, we may obtain marketing and communication data through information you provide during communication, promotions, surveys, or other interactions with us. We do not collect information related to communication with third parties, and sensitive data like sexual, genetic, health, religious, racial or ethnic information, or union memberships.
If you are a shopper making a payment to a merchant using our Services to process your payment, we may, through a merchant using our payment processing service, collect, store and process financial and transaction-related personal data about you and your transaction. This may include names, descriptions, amounts, billing, shipping details, devices, and payment methods (including credit card information) involved in transactions. We may also use automatic technology to collect your approximate location information for security purposes. Additionally, we obtain device information, including details such as your device’s hardware model, operating system, unique identifier, mobile network information, interactions with our Services, and identification of other software for anti-fraud and malware-prevention purposes (excluding content from that software). We also track usage information, capturing specifics about how you utilize our Services, such as access time, browser type and language, and your IP address.
We may use information we collect:
To provide, maintain, improve, and enhance our Services.
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support or alerts.
To process or record payment transactions or money transfers.
To display historical transaction or appointment information.
To protect our business and customers from risk and fraud.
To personalize your experience on our Services.
To protect our rights or property, or the security or integrity of our Services.
To enforce the terms of our Terms & Conditions or other applicable agreements or policies.
To verify your identity (e.g., some of the government-issued identification numbers we collect are used for this purpose).
To investigate, detect, and prevent fraud, security breaches, and other potentially prohibited or illegal activities.
For compliance purposes, including enforcing our legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
We may disclose or share your information in the following ways:
With third-party contractors, service providers, and other vendors that support our business. They are bound by confidentiality agreements and may only use personal information for the purposes for which we disclosed it to them.
With our subsidiaries and affiliates.
With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services;
With other users of our Services with whom you interact through your own use of our Services. For example, we may share information when you make or accept a payment, appointment or money transfer using our Services;
To fulfill the purpose for which you provided the information
For any other purpose, we disclosed to you when you provided the information.
In connection with a sale, merger, liquidation or other business transfer.
With your consent.
To comply with any court order, law, or legal process, including government or regulatory requests.
If we believe that disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
To enforce our terms of use and other agreements, including for billing and collection purposes.
The categories of personal information that we may disclose include information you provide to us, the information we collect automatically, and the information obtained from other sources.
In such cases where the General Data Protection Regulation (GDPR) is applicable to Citcon in accordance with the law, the information and the rights specified in this section are available to users residing in the EU/EEA region.
The GDPR distinguishes between a “controller” and a “processor” (or similar terms). We are a “controller” for those Services where we make decisions on how personal information is used in connection with our Services, and we are a “processor” for those Services where we only use personal information as allowed by our customers.
Below, we describe how we plan to use your personal data and which legal bases we rely on. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out below:
The GDPR provides consumers (EU/EEA residents) with specific rights regarding their personal information. This section describes your GDPR rights. To exercise any of these rights, please contact us at privacy@citcon-inc.com.
Access to Personal Information — You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.
Rectification of Personal Information — You have the right to request that we rectify inaccurate personal information concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal information completed.
Erasure/Deletion — You have the right to request us to erase some or all of the personal information concerning you.
Restriction of Processing — You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.
Object to Processing — You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us. We may be required to no longer process some or all of your personal information.
Object to Direct Marketing — You have the right to object to the processing of personal information for direct marketing purposes.
Object to Decision Based Solely on Automated Processing — You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.
Data Portability — You have the right to receive a copy of your personal information which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to request the transfer of that personal information to another entity without hindrance from us.
Withdraw Consent — You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again at a later time. Please note that the withdrawal will not affect the processing of data based on prior consent.
Right to Complain — You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here:http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. We encourage you to first or also reach out to us at privacy@citcon-inc.com, so we have an opportunity to address your concerns directly.
In such cases where the California Consumer Privacy Act of 2018 (CCPA) and California Privacy Rights Act (CPRA) are applicable to Citcon in accordance with the law, the information and the rights specified in this section are available to users residing in California.
We collected the following categories of personal information from consumers within the last twelve (12) months: Identifiers; Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); Internet or other similar network activity; Sensory data; and Professional or employment-related information.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights. To exercise any of these rights or to appeal a decision regarding a consumer rights request, please contact privacy@citcon-inc.com, or send a regular mail to:
Attn: Chief Privacy Officer
Citcon USA LLC
2055 Gateway Place, Suite 500
San Jose CA 95110
You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or sharing that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclose your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.
You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We do not knowingly sell your personal information. Yet, our use of tracking technologies may be considered a “sale”/“sharing” under California law. To opt-out of sale on this website, please send an email to privacy@citcon-inc.com.
In the case we collect sensitive information, you can send an email to privacy@citcon-inc.com for information on what exact information we have collected from you and how you can exercise your rights on the website.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for like-goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of like-goods or services.
Suggest that you may receive a different price or rate for like-goods or services or a different level or quality of like-goods or services.
California’s "Shine the Light" law (Civil Code Section § 1798.83) permits users of our websites, other products, services, and platforms that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
We do not respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking (Do-Not-Track).
We will retain your personal data, including any correspondence you have with us, only for as long as necessary for the purpose of this policy, including retaining personal data in order to comply with our legal obligations, to resolve disputes, for information security purposes, and to enforce our legal rights, terms, and policies.
If we do not have a valid reason to continue processing your personal information, we will take one of the following actions: delete or anonymize the information. In cases where deletion or anonymization is not possible, such as when personal information is stored in backup archives, we will store your information securely and isolate it from any further processing until it can be deleted.
We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.
This Cookie Policy explains how Citcon USA LLC. (Company, we, us, and our) uses cookies and similar technologies to recognize you when you visit our Website(https://citcon.com). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What is a cookie?
Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the website on each subsequent visit. Cookies are useful because they allow a website to recognize a user’s device. We set cookies in order to remember information, such as preference settings, about you, and to ensure Citcon USA LLC. features and functionality.
How does Citcon USA LLC. use cookies?
At Citcon USA LLC., the cookies have been categorized based on the guidelines found in the ICC UK Cookie guide.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like a shopping cart or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how you use a website, for instance, which pages visitors go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations.
How can you manage cookies?
There are two ways to manage your cookies. You may access the Cookie Manager at any time in the footer of our website and disable cookies that may not be necessary for the basic functionality of our website. You may also set your browser to block cookies. The following resources contain instructions for you to manage cookies on different browsers:
Chrome
Safari
Edge
Internet Explorer
In addition, if you would like to opt out of targeting advertising, you may do so through the following advertising networks:
Digital Advertising Alliance
European Interactive Digital Advertising Alliance
Does Citcon USA LLC. respond to Do Not Track Signals?
Our websites do not collect personal information about your online activities over time and across third-party websites. Thus, "do not track" signals transmitted from web browsers do not apply to our websites, and Citcon USA LLC. does not change any data collection and use practices after we receive the signal.
Changes to this policy
We may update this policy periodically to ensure that it accurately reflects our current practices. Whenever we make changes to this policy, we will update the "Last Updated" date at the top of the page. If we make significant changes to how we collect, use, and share information through these technologies, we will notify you by posting notices in prominent areas of the website. To stay informed of any updates to this policy, we suggest that you periodically review this page.
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website. If we learn that we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@citcon-inc.com.
Our Services are hosted in the United States. If you are located in the European Union, please note that we may transfer your data to organizations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation. Where data is transferred to such countries, we shall ensure specific safeguards, such as Standard Contractual Clauses, according to Article 46 of the GDPR. If you are located in the U.S., we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including information from or about you or your devices, on or to our Services, you consent to such transfer, storage, and processing.
This Privacy Policy may be revised from time to time. We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective as of the last updated date. If we materially change the ways in which we use or share information from or about you or your devices previously collected from you through our Services, we will make reasonable efforts to notify you of the changes through our Services, by email, or other communication. The date the privacy policy was last revised is identified at the top of the page.
CITCON USA LLC
Please contact our Privacy Department with any questions or concerns regarding this Privacy Policy.
Address: 2055 Gateway Place, Suite 500, San Jose CA 95110
Email: privacy@citcon-inc.com
Phone: +1-888-254-4887
CITCON USA LLC
2055 Gateway Place, Suite 500, San Jose, CA 95110
