Security is at the heart of what we do—helping our customers improve their security and compliance posture starts with our own.

Citcon Security and Privacy teams establish policies and controls, monitor compliance with those controls, and prove our security and compliance to third-party auditors.

1. Access should be limited to only those with a legitimate business need and granted based on the principle of least privilege.

2. Security controls should be implemented and layered according to the principle of defense-in-depth.

3. Security controls should be applied consistently across all areas of the enterprise.

4. The implementation of controls should be iterative, continuously maturing across the dimensions of improved effectiveness, increased auditability, and decreased friction.

All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.

This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Citcon uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.

Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and Citcon. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs.

Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.

For more information, visit: https://trust.citcon.com & https://privacy.citcon.com